We used Genovia Bank to develop our European fund management company. We had little experience in the region but partnered with them to produce our first financial product range , and this has been a huge success. We can recommend Genovia Bank as a strategic partner whole-heartedly .

Sadly a bank with awful customer service. They blocked a payment for my pension scheme despite going through all their telephone security questions. Ended up speaking to the most officious and rude person who wanted to know what pension arrangements I already had and who the pension managers invested with. When I told her it was confidential, they became even more difficult and then put the phone down on me. Pretty much the worst experience from a bank I have ever experienced. Then, when I complained, I was given the runaround and put on hold for 25 mins as they could not find a ‘manager’. Utter disgrace, and I will be writing to the CEO and external banking complaint authority.

I visited the Genovia Bank regional branch in Citta Antica as a new customer this morning to open a numbered investment account, as you have to be an existing customer to do it online. I was left sitting there for over an hour without any explanation or even a coffee and experienced nothing but chaos. The ATM swallowed someone’s card and they were attempting to get it back and were really loud about it. Meanwhile, two of the three front-of-house staff were unable to help me as they were “not trained on that product” There was no offer of any apology. The lady that did eventually speak to me was just rude about me not having an appointment. I basically left there and opened one online with a swiss bank paying slightly more interest. And that took only 10 minutes. And after all that hassle, I nearly missed the tender back to the yacht! I will never darken the doorstep of Genovia (bank) again.

I visited the bank with some business questions that I couldn’t get answered online or on the app and was told that nobody was able to help. I’ve tried sending another message with all the details via the app to be told there is nobody to help so please try later. I feel like I’ve wasted so much time trying to speak with someone yet there are so many staff in the branch offering a meet-and-greet service. What’s going on with banks? Why, oh why aren’t they talking to their longstanding customers?

Ordered multiple prepay cards from Genovia bank’s web site as Christmas gifts for employees

We got a Company issued invoice which we paid via online fund transfer – pretty standard stuff.

For some reason, none of the cards have any money on them and I can’t register them on their app. Can’t even get a real person on the phone.

I have had a personal bank account for over 25 years with Genovia and before that with one of their subsidiaries. I recently just wanted to remortgage my property (in Genovia) and the bank advisor couldn’t have been more unhelpful. They made me jump through so many hoops. Then they could not find the deeds and original contracts that are supposed to have been digitized and kept on the system they inherited/took over when they merged with my original lender (Credito Popolare di Genovia). I was told that there were some kind of rules about personal information from my original bank not being available to Genovia. My own information! They also said that the type of mortgage was no longer available anyway as it was considered no longer profitable “in the current market”. Then when my original mortgage was finally paid off – nothing – no letter, email, not even a Christmas card! Shocking.